1. Introduction

Nalanda Learning Systems Pvt Ltd ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By using our services, you consent to the collection and use of information in accordance with this policy. We encourage you to read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name, email address, phone number, and postal address
• Educational background and professional qualifications
• Payment information (processed securely through third-party providers)
• Account credentials and preferences
• Communication records and feedback

2.2 Automatically Collected Information

When you use our services, we automatically collect:

• IP address, browser type, and operating system
• Device information and unique identifiers
• Usage data, including pages visited and time spent
• Location data (with your consent)
• Cookies and similar tracking technologies

2.3 Educational Data

For our educational services, we may collect:

• Learning progress and assessment results
• Course completion data and certifications
• Student performance analytics
• Interaction data within our learning platforms

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Delivery

• Providing and maintaining our educational services
• Processing registrations and managing accounts
• Delivering training programs and certifications
• Providing customer support and technical assistance

3.2 Communication

• Sending service-related notifications and updates
• Responding to inquiries and providing support
• Sending marketing communications (with consent)
• Conducting surveys and collecting feedback

3.3 Improvement and Analytics

• Analyzing usage patterns to improve our services
• Conducting research and development
• Personalizing user experience
• Ensuring security and preventing fraud

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing and financial services
• Cloud hosting and data storage
• Email delivery and communication services
• Analytics and performance monitoring

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Investigate potential violations of our terms
• Respond to government requests or regulatory inquiries

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to confidentiality agreements.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Incident response and breach notification procedures

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain business records and analytics

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Portability

• Request access to your personal information
• Obtain a copy of your data in a portable format
• Receive information about how your data is processed

7.2 Correction and Updates

• Update or correct inaccurate information
• Complete incomplete personal data
• Modify your account preferences

7.3 Deletion and Restriction

• Request deletion of your personal information
• Restrict processing of your data
• Object to certain types of processing

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Ensure security and prevent fraud

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our services.

9. Children's Privacy

Our services are designed for educational institutions and adult learners. We do not knowingly collect personal information from children under 13 without parental consent. If we become aware that we have collected such information, we will take steps to delete it promptly.

For educational services involving minors, we work with schools and parents to ensure appropriate consent and protection measures are in place.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Your continued use of our services after any changes indicates your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: